General Frequently Asked Questions

This FAQ contains answers to general questions about Tellme Studio.

  1. What is Tellme Studio?
  2. I'm totally new to this space. Can you tell me some basic facts?
  3. What is an "Internet-powered, voice application"?
  4. What do I need to develop a voice application on Tellme Studio?
  5. Is Tellme VoiceXML 1.0 compliant?
  6. What makes my phone site "run"?
  7. What do I get when I sign-up?
  8. How can I get developer support?
Q: What is Tellme Studio?
A: Tellme Studio enables you to create Internet-powered, voice applications that anyone with a phone can use.

Q: I'm totally new to this space. Can you tell me some basic facts?
A:
  • Tellme created the first VoiceXML platform to be used to build a commercial service.
  • 1-800-555-TELL is the world's only commercial-grade service built entirely using VoiceXML.
  • The VoiceXML 1.0 Specification is the basis for creating a standardized Voice Dialog Markup Language at the W3C.
  • Tellme is one of the six editors co-authoring the VoiceXML specification in the W3C.
  • VXML and VoiceXML are the same thing.
  • VoiceXML is the brainchild of an industry consortium called the VoiceXML Forum, started by IBM, Motorola, Lucent and AT&T, and which now has over 200 members, including Tellme.
  • The Tellme Platform implements an extended subset of the VoiceXML 1.0 specification, as published by the VoiceXML Forum.

Q: What is an "Internet-powered, voice application"?
A: "Internet powered" means the same system used to serve your Web site can now be used to serve a voice application. A "voice application" is a program that uses automatic speech recognition to 'listen' to users' spoken requests and to translate it into a 'text' based request a computer can handle.

Q: What do I need to develop a voice application on Tellme Studio?
A: All you need is a Web browser and an ordinary telephone!

Q: Is Tellme VoiceXML 1.0 compliant?
A: Tellme currently provides the world's leading production-ready platform for VoiceXML application development. 1-800-555-TELL is the world's only commercially deployed service built 100% using VoiceXML. Tellme is committed to supporting and advancing the VoiceXML standard for the benefit of voice application developers everywhere.

As part of this commitment, is working actively as an editor in the W3C voice browser working group and the VoiceXML Forum to publish the Working Draft of the standardized specification. We are specifically working to help resolve ambiguities in the original document published by the VoiceXML Forum. We are also working to help define conformance requirements.

While doing this, we are committed to advancing our leading platform. First, we are changing existing functionality to better meet the definitions in the VoiceXML specification. For instance, we have implemented subdialog in order to deprecate the Tellme-specific gosub element. Similarly, we have changed session.ani to session.telephone.ani. Second, we are adding functionality that is immediately needed by our developers and partners. For instance, we have implemented the record element and added support for the grammar element as a child of transfer.

If there are specific pieces of functionality you need for a particular application that the Tellme interpreter does not currently support, post your suggestions to the Tellme Studio MSDN Forums and we will work with you to identify when those features will be available.

Q: What makes my phone site "run"?
A: By making your voice application available via the Web, the Tellme VoiceXML Browser and Tellme Voice Application Network executes your application on demand.

Q: What do I get when I sign-up?
A: By signing up for a Tellme Studio account, you get the following:
  • A VoiceXML scratch pad containing a simple "hello world" voice application.
  • The Tellme Studio developer phone number and personal access code which developers call to run and debug voice applications - no hardware, software or downloads required.
  • Web-based tools to check syntax, perform real-time call traces, and log debug information while testing phone sites on the fly.
  • Sample code including re-usable VoiceXML/JavaScript modules and grammars that make it easy to create professional quality phone sites.
  • An introduction to voice applications with extensive VoiceXML reference documentation.
  • Tellme Studio MSDN Forums dedicated to developers who want to share ideas, information, and code.

Q: How can I get developer support?
A: Tellme Voice Application Network customers should use their standard escalation path. Individual Studio users should consult the FAQs and the Tellme Studio MSDN Forums, both excellent resources for getting your questions answered and for providing us with feedback on Tellme Studio.

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